Wednesday, August 12, 2009
Yet another dissatisfied customer
Ashley (an employee)ordered a trim kit for my shower that "would surely fit". Well, you guessed it, the wrong trim kit was ordered. So, I walked in Tuesday to return it. What a suprise! What American Standard called an off the shelf item became a "custom order" item and that I would have to pay a re-stocking fee (my 2 week delivery quote became 6 weeks by the time it arrived!). When I questioned this, Bill Sullivan (owner)said I was abusive. He refused to exchange the kit for another and refused a refund to me. Yes, I am out $268. The lesson I learned is that if I only looked up the tripple B rating (yes, it is an F rating) or read these reviews, I could have saved myself the time, trouble, money and not given Sullivan the satisfaction of robbing yet another person.
Read more at austin.citysearch.com
Pros: learn to be rude by Bill
Cons: everything--do not do business with these folks