Support
  1. Search
  2. Near
Austin Yellow Pages > Sewer Line > Austin Plumbing Supply
According to our records, this business no longer exists at this location. For related businesses go to Sewer Line in Austin .

Austin Plumbing Supply

5520 Burnet Rd, Austin, TX 78756 map
Austin Plumbing Supply Mojo 0/ 5
0
%
Vote For Us



Reviews (52)
Sort by:
Most Trusted
Newest
Recommended
Not Recommended
Helpful
Customer Ratings
5 Star:
(0)
4 Star:
(0)
3 Star:
(0)
2 Star:
(0)
1 Star:
(0)
First To Vote
snootyfoodie

snootyfoodie

Tuesday, November 10, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
RUDE, RUDE, RUDE!!!
Considering the economy, you would think small business owners would be bending over backwards to keep you from shopping at Home Depot or Lowe's. I went in to buy a hand held shower head attachment and Jenniferlynn helped me. She was nice but really had no clue what she was talking about. I told her the minute I stepped foot in the door that I needed the shower head TODAY. She acted like that was possible and spent the next 40 minutes selling me on a Grohe shower head. So, after wasting 40 minutes of my time, she informs me she has nothing in stock and that I would have to wait 2-3 weeks. I came home and found an online store that sold it $25 cheaper and offered free, 2 day shipping. Of course I am going to buy from the cheaper, faster place. Who wouldn't? When I received the item, it did not have the hose attachment so I called Austin Plumbing and spoke to a man who sounded like the last thing we should be doing was handling a customer service call. I told him my situation and that I needed to buy a hose from him and he was so rude and condescending. I pointed out that he was being ugly to me and asked him if he wanted my business and he basically told me that I was silly for getting on the internet and buying things online when I don't know what I am doing. ARE YOU SERIOUS?!?! I have NEVER had someone use that sales tactic on me. I told him it was his fault for not having things in stock, not to mention his stuff is overpriced. I hung up on him. I will NEVER step foot in that place again.

Read more at austin.citysearch.com
Pros: none
Cons: Nasty, Berating and Insulting Store Owner
Recommended: Yes
Citizen Consumer

Citizen Consumer

Wednesday, November 4, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
Austin Plumb'g Supply DeceptiveBusinessPractices Nasty Owner
This was one of those consumer encounters that will just send you away from the economy in general.
Bill Sullivan, owner of Austin Plumbing Supply, sells wrong product for the application described by his customer. When customer brings product back describing why said product won't work in this application, Mr. Sullivan dispatches customer back to check on another aspect of the application. When customer returns for the third time to report sure enough, neither product will work, Bill Sullivan says his return policy is time expired and refuses to issue refund.

Austin Plumbing Supply also dresses up its showroom product - in this case low flow toilets - by replacing plastic flush handles with metal handles . Customer goes home with product only to find he/she has to make another trip to purchase custom handle to make product look like showroom product.

Oh, too boot, it turned out that Crump Plumbing Supply was selling the same models at 10% less.

You won't catch me in this business ever again.

Mr. Sullivan, we will be seeing you in small claims court.

Citizen Consumer

Read more at austin.citysearch.com
Pros: None
Cons: Refused to issue refund for returned goods
Recommended: Yes
Lawyer lady

Lawyer lady

Wednesday, November 4, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
Austin Plumbing Supply Cretins
Buyer Beware. Oh why did I not read the reviews on Austin Plumbing Supply before shopping there.

Austin Plumbing Supply is a fine print vulture. No returns after 48 hours. They will steal your money. They refuse to even issue store credits, even when the goods have been returned.

After reading the bad reviews from three different sites on Austin Plumbing Supply, and especially the comments about the owner, Bil Sullivan, I can't but help believe Mr. Sullivan has some kind of personality problem, is emotionally disturbed.

How does he stay in business other than duping hapless viewers of his television commercials.

Read more at austin.citysearch.com
Pros: Worst of the Worst of the very Worst Thieves
Cons: Worst of the Worst of the very Worst Thieves
Recommended: Yes
lindann

lindann

Saturday, August 29, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
WARNING - not do business with Austin Plumbing Supplyā€ˇ
I thought I was doing the right thing going local - wow was I wrong. I purchased $1900 worth of plumbing supplies as my bathroom was gutted. My plumber was ready to do the work. I told them how important it was to get this asap. That was 10 weeks ago - I still do not have my order and excuses are still being made. *I was told that they had the rough ins in stock and it would take 2 weeks to get everything else.* Absolutely NOT TRUE - they lied to me! It took a month to get the rough ins- absolutely not true they had them in stock - I found out the next day when I came to pick them up. It is now the end of August and I still do not have my order. They constantly make up excuses, tell me they will call me back, they don't. What a mess. The owner told me it was no big deal - "plumbers aren't busy, they have nothing to do" What about me being without a bathroom for almost 3 months! Crooks. Maybe they aren't paying their bills and suppliers won't ship - something is going on there. STAY AWAY!!!

Read more at austin.citysearch.com
Pros: pretty showroom - but it stops there
Cons: Dishonest, 10 weeks and waiting for order promised in 2 wks.
Recommended: Yes
paco2

paco2

Wednesday, August 12, 2009
Rating:
 
Value:
 
Service:
 
Quality:
 
Yet another dissatisfied customer
Ashley (an employee)ordered a trim kit for my shower that "would surely fit". Well, you guessed it, the wrong trim kit was ordered. So, I walked in Tuesday to return it. What a suprise! What American Standard called an off the shelf item became a "custom order" item and that I would have to pay a re-stocking fee (my 2 week delivery quote became 6 weeks by the time it arrived!). When I questioned this, Bill Sullivan (owner)said I was abusive. He refused to exchange the kit for another and refused a refund to me. Yes, I am out $268. The lesson I learned is that if I only looked up the tripple B rating (yes, it is an F rating) or read these reviews, I could have saved myself the time, trouble, money and not given Sullivan the satisfaction of robbing yet another person.

Read more at austin.citysearch.com
Pros: learn to be rude by Bill
Cons: everything--do not do business with these folks
Recommended: Yes
1 3 4 5 6
Loading Map...
Business Details on Austin Plumbing Supply

Categories:

Payment Types:
Master Card, Visa

Phone Numbers:
Primary Phone: (512) 323-2800

Hours Open
Monday 8:00am to 6:00pm
Tuesday 8:00am to 6:00pm
Wednesday 8:00am to 6:00pm
Thursday 8:00am to 6:00pm
Friday 8:00am to 6:00pm
Saturday 9:00am to 1:00pm