My fiance went to Ben Bridge and bought my engagement ring and he had absolutely no problem. We thought since it was such a pleasant experience, let's get our wedding bands there, too. We ordered our rings 4 months in advance, I received his band in about 2 weeks. We understand that it takes awhile to get perfection, so we weren't too worried about my band that still hadn't come in. 2 months before the wedding, we call them because we still hadn't heard anything. They forgot to order the ring! We were cool about it, we still had 2 months to go. They gave us a date that it would be in (a month before the wedding), we received a call from them saying it'll be a little longer until we get the ring (about 1 1/2 - 2 weeks), we think, ok, no problem. 2 weeks before the wedding, we get another call saying the ring wasn't in good quality, so we "should" get it 3 days before the ceremony...I'm wasn't holding my breath that it would be here, so we went to another jeweler and purchased the same band for a lower price and they didn't give us the run around. Not only was their service horrible, the sales associates really didn't care about the customer after the sale was made. Would I go back, absolutely not. Would I recommend Ben Bridge, only if you enjoy getting jerked around.
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