I only use the downtown facility, but I cannot agree more with what the first reviewer said. The staff could care less. I've tried complaining to corporate, too, but they're even further removed. A few months ago, corporate brought in an adult manager (i.e, he looked old enough to vote, unlike the other "managers," who, btw, rotate out like Paris Hilton's boyfriends) to supposedly straighten things up. He got a lot done in the way of repairs, etc. but was gone in three months. I tell everyone: you get what you pay for, and this is the cheapest gym in town.
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