I took my Mazda 3 in to the Roger Beasley Mazda on Burnet Rd for several things; oil change, needed a new side mirror, needed a turn signal fixed, a recall on the power steering and needed work on a couple other things that were part of the drive train and under warranty. I was informed by their service department that my warranty was up. I told him that I purchased the car with a 60K warranty and also purchased a 100K extended warranty. He informed me that my car only had a 45K warranty and because it was a Saturday the extended warranty place would not be open. I got a call a couple hours later saying that they needed to replace my engine mount to fix the turn signal because something had chewed the wire ($1500). I told him to just do the oil change and we would pick up the car until they had the part in for the mirror. They were supposed to call me back on Monday to let me know about the part and also check with the extended warranty company. They never called me back and my calls to them and the service manager went unanswered for over a week until I finally gave up. I took the car to another (non dealership) shop were they fixed the turn signal (less than $100) and they contacted my extended warranty company only to be told that my car DOES have a 60K mile warranty and those things would be fixed for no charge. So I ended up taking it back to Roger Beasley South were they are fixing the recall as well as the other issues for $0. I called the manager at Burnet to let him know about all of this and was told that he was "sorry I had a bad experience". When I told him I expected a little more than that for being point blank lied to he told me that "not everyone that calls to complain is being truthful". So now I'm being accused of lying? Seriously? I told him he could check my "story" with the south dealership that actually has honest people working in their service department. If don't want to be lied to stay away from the Burnet location.

I bought a used Toyota from Roger Beasley Mazda after finding the vehicle on their website. They readily honored the web price but were much less honest and diligent in honoring their signed agreement to fix major problems found during the pre-purchase inspection I procured. The dealership had my car in their shop or at an outside shop for more than a month over the course of the first two months I owned the car without fixing all the issues they had agreed to fix.

The car needed MacPherson struts, which the mechanic doing the inspection told me would cost close to $2000. It also had a number of dings and scratches, which marred an otherwise beautiful finish. The dealership agreed to fix these problems, and some other smaller issues, but then dragged out repairs for days at a time. The also tried to get away with such cheap after-market parts when fixing the struts that there was no improvement in handling after they finished their repairs - after keeping the car two weeks to do the repairs. The finally sent the car to a Toyota dealership to do the job right after I refused to accept their work.

They had promised to take care of the body work at the same time they had the car in for the strut repair. Instead, my car sat in their lot almost the entire two weeks, while I had to find rides to work. They took the car back twice to do the body work but failed to get it done after again keeping the car for another week or so both times.

All in all, the struts were finally finished but the body work was never done. I finally gave up, which I assume is what they had hoped would happen.

I loved the car but the purchasing process was a terrible experience. Beyond the problems getting the car fixed, I'm sure they would have sold me the car without telling me about the $2000 repairs needed for the struts had I not discovered the problem with my pre-purchase inspection. I will never again deal with this dealership.

Don Beasly sold me a great car from roger beasly and it was a great sales experience. The car that I purchased was a great used toyota and they helped me with all the details of the purchase. I felt very comfortable with Don. He is the best. thanks Don

I've been really pleased in all my dealings with this Roger Beasley Mazda. I've never had a problem with the service and have really gotten MORE help and service than I expected. I have a Mazda 5 and its had an irritating but not dangerous or damaging problem caused by a design flaw that causes the suspension to squeak in certain conditions. Its a known issue with this model and Mazda is supposedly engineering a replacement part to fix it since it keeps coming back after a few months. Each time I've called about the problem, they have scheduled me quickly taken the car in and fixed it the same day all at no charge to me. They've also be extremely pleasant.
This last time, the problem was almost completely resolved except for under a rare set of circumstances. I called them to see if they could get it that last little bit fixed. They kept the car for 5 days and gave me a loaner car to drive in the mean time.

I've had nothing but good dealings with them especially for a problem that is not their fault (I didn't even buy the car from them) and that most dealers would have shrugged and done nothing about. They've been prompt, communicative and helpful. They've also been pretty forthcoming in explaining the problem to me. I'm not a car expert but I'm not an idiot either and they didn't treat me like I was either one of the those things. (I hate to say it, but the best way to explain it - "i didn't get treated like a girl")

Altho I'm not 100% thrilled with the car because of this design flaw and its less than stellar air conditioner, I am very pleased with this dealership. The Mazda 5 is still one of the better cars I've owned and other than the problems I mentioned, I have had no other problems with it and it fun to drive but still very useful for my suburban mom life. I would strongly consider buying a mazda again knowing that I can get good service.

the service at this place is terrible. Things always take longer than they say and they are not proactively communicative , making you call them to get updates. While I still own a mazda, I stopped taking it there a while ago. Friends who have had their car serviced recently have reported similar experiences.