Rip Off Artists
I bought a used Toyota from Roger Beasley Mazda after finding the vehicle on their website. They readily honored the web price but were much less honest and diligent in honoring their signed agreement to fix major problems found during the pre-purchase inspection I procured. The dealership had my car in their shop or at an outside shop for more than a month over the course of the first two months I owned the car without fixing all the issues they had agreed to fix.
The car needed MacPherson struts, which the mechanic doing the inspection told me would cost close to $2000. It also had a number of dings and scratches, which marred an otherwise beautiful finish. The dealership agreed to fix these problems, and some other smaller issues, but then dragged out repairs for days at a time. The also tried to get away with such cheap after-market parts when fixing the struts that there was no improvement in handling after they finished their repairs - after keeping the car two weeks to do the repairs. The finally sent the car to a Toyota dealership to do the job right after I refused to accept their work.
They had promised to take care of the body work at the same time they had the car in for the strut repair. Instead, my car sat in their lot almost the entire two weeks, while I had to find rides to work. They took the car back twice to do the body work but failed to get it done after again keeping the car for another week or so both times.
All in all, the struts were finally finished but the body work was never done. I finally gave up, which I assume is what they had hoped would happen.
I loved the car but the purchasing process was a terrible experience. Beyond the problems getting the car fixed, I'm sure they would have sold me the car without telling me about the $2000 repairs needed for the struts had I not discovered the problem with my pre-purchase inspection. I will never again deal with this dealership.