There was no crowd. Got there for a 4 o'clock appointment. There was another patient there who also was booked at 4 o'clock, who was taken in and addressed.
I arrived early, as it was my first time, and filled out the paperwork. After an hour and a half I still didn't know what the doctor's face looked like. I could understand if there was a crowd, but this was ridiculous. I ended up just leaving.