This was our first time here. My bf was really craving a burger, and we saw the review on the great pub burger. We arrived, and were not greeted or seated for almost 10 minutes. The place was not even busy. When we sat down, the waitress came and took our drink order, did not make any suggestions or introduce herself. Just took our drink order and left. She came back with the drinks and wanted to take our order, but we weren't ready so asked for 5 more minutes. She never came back until 15 minutes later, after the table next to use who came after us were already being served their food. Then when the food came, she accidentally dropped some of our food. She looked down at it and mumbled about it really quick, and served our food and left. Did not even bother to clean it up or bother to check up on us until we were done with our food. To our disappointment, the food was not as great as we hoped. Lacked some flavor. To top this whole experience, she failed to tell us that our CC would be charged a pre 20%. I called the restaurant and asked the manager about the over-charge I saw, and he was just like oh.. 'CC payments get charged a 20% surcharge to cover tip, and then is refunded later.' The waitress did not even mention this at all!! To think, what if it was a huge bill and with payments pending or checks being written? We as the customer would have been cheated. DISHONEST!!!!!
Read more at sanantonio.citysearch.com