Very Unprofessional by Paul T. at InsiderPages
I love Toni & Guy as a brand; very cool and stylish. From what I'm used to with regards to Toni & Guy from visiting their locations in other cities though, the San Antonio location at North Star Mall is very disappointing. More specifically, I recently showed up on time for my scheduled appointment, they tell me the stylist is not ready and that they'll call me on my cell phone in 20 minutes, they call back 40 minutes later, tell me they are going to put me with another stylist, and expect me to keep waiting. I don't honestly know how anyone can expect to stay in business and maintain a profitable client base when they treat people like this. Until they figure out how to schedule an appointment, keep an appointment, and put better management in place, I would recommend going some place else. From reading past reviews though, this seems like a problem that's been around for a while, and is not going away anytime soon.
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